Privacy Policy

Car Accident Help ("we", "us", or "our") operates clients.caraccidenthelp.org and related properties (the "Service"). This Privacy Policy explains how we collect, use, share, and protect information about accident victims, prospective clients, and the law firms we work with.

• Contact information you submit through forms or calls — name, phone number, email, and ZIP code.
• Accident and case details you share with our intake agents — date and location of incident, injuries, insurance status, and representation status.
• Technical and usage data — IP address, browser type, device type, referring URL, pages viewed, and timestamps.
• Cookies and similar technologies used for analytics, advertising attribution, and session management.

• To qualify and route your inquiry to an attorney partner.
• To contact you by phone, email, or SMS regarding your inquiry.
• To operate, maintain, and improve the Service.
• To measure marketing performance and prevent fraud or abuse.
• To comply with legal obligations.

We share information with:

• Attorney partners — when you request a consultation, we transfer your information to one or more law firms in our network.
• Service providers — telephony, hosting, CRM, analytics, and advertising vendors that help us operate the Service.
• Legal and safety — when required by law, subpoena, or to protect rights, property, or safety.

We do not sell personal information for monetary consideration.

By submitting your information or calling us, you consent to be contacted by Car Accident Help and our attorney partners by phone (including autodialed and prerecorded calls), SMS, and email regarding your inquiry, even if your number is on a Do Not Call list. Consent is not a condition of any purchase or legal service. Message and data rates may apply. Reply STOP to opt out of SMS at any time.

We use cookies, pixels, and similar technologies for analytics and advertising attribution (including Google, Meta, and similar platforms). You can disable cookies through your browser settings; some features may not function properly without them.

We retain personal information only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements.

Depending on your jurisdiction (including California under the CCPA/CPRA), you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain sharing. To exercise these rights, contact us using the details below.

The Service is not directed to children under 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Questions about this Privacy Policy? Contact us at contact@caraccidenthelp.org or (866) 321-0975.